AI Enterprise Reception & Operations Coordinator
I designed and built an enterprise-grade AI receptionist that automates customer interactions across multiple communication channels, including Website Chat, Email, WhatsApp, and Phone Transcripts. The system uses AI Agents, Retrieval-Augmented Generation (RAG), Supabase, OpenAI, Google Calendar, Gmail, PostgreSQL, and n8n to identify customers, classify intent, retrieve company knowledge, intelligently route requests, schedule appointments, notify departments, and maintain audit logs.
This AI solution replaces repetitive receptionist tasks by automatically identifying customers, understanding their intent, retrieving company knowledge, routing requests to the correct department, scheduling appointments, notifying employees, logging all activities, and escalating complex cases to humans when necessary.